How we handle your information

Privacy Policy

Last updated 20 August 2026

Tracpower NQ Pty Ltd (ABN 69 147 189 295) ("Tracpower", "we", "us", "our") operates this website and the dealership branches at Brandon and Townsville, North Queensland. This policy explains what personal information we collect, how we use it, and your rights, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We only collect information reasonably necessary to help you buy, service, finance or find parts for equipment. This may include:

• Enquiry details you enter in our forms - your name, phone number, email address, nearest branch, and the message or details you provide.
• Machine and service details - make, model, serial number, hours, and the nature of the sales, service, parts or finance request.
• Finance enquiry details - equipment of interest, deposit, term and intended use. We do not collect credit or bank details through this website.
• Technical and campaign information used to operate and secure the website, such as IP address, browser type, pages requested, referring page and campaign parameters.

How we use it

• To respond to your enquiry and provide the sales, service, parts or finance help you asked for.
• To prepare quotes, bookings and follow-ups, and to contact you about your enquiry.
• To operate, maintain and improve the website.
• To meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

We may disclose your information to:

• Tracpower staff at the relevant branch who handle your enquiry.
• Finance and insurance providers, but only where needed to respond to a finance request and with any consent required for that process.
• Manufacturers or suppliers where necessary to source a part, honour a warranty, or answer a technical question.
• Service providers who host our website, maps, customer-management, email or IT systems, where they need the information to provide those services.

Some technology providers may process or store information outside Australia, including in the United States. Where applicable, we take reasonable steps to use providers that handle personal information consistently with applicable Australian privacy requirements.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and to destroy or de-identify it when it is no longer needed. No method of transmission over the internet is completely secure.

Cookies and analytics

This website may use browser storage to retain campaign attribution and embedded services such as Google Maps may use their own cookies or similar technologies. You can restrict cookies and stored site data in your browser, though embedded features may not work as intended.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your information, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with its "last updated" date.